If this is a medical emergency or a child or adult is in immediate danger, please do not use this form. Call 911 OR Adult Protective Services at (757) 385-3500 / 888-832-3858 Child Protective Services at (757) 385-3400 / 800-552-7096 Mental Health Substance Abuse Emergency Services at (757) 385-0888 (24/7) Human Services follows all rules and regulations of HIPAA, please do not include protected health information or social security numbers in your message. Your question is very important to Human Services and we will make every effort to respond to your message within 48 hours; however, submissions are not monitored on city observed holidays or weekends.